Adding the component to your product
Adding the Referral Component to your product is straightforward. You can get it up and running in your test environment in just a few minutes. Simply follow the instructions or the Referral Component Quickstart. Cello provides a few different options to add the component to your product. You can use either the default Cello button (FAB) or integrate Cello into a menu via the Custom Launcher. Either option can open with the component appearing as a pop-up or modal view.
First-time experience
The Cello Referral Component provides an onboarding experience for first-time users of the program. It’s a way to get users excited about the opportunity and explain how the program works in 3 easy steps. All the texts of the onboarding experience can be customized to better explain your unique value proposition.
Your offer, front and center
The referral program text and offer are fully customizable and can be translated into multiple languages.
Easy sharing
Cello provides many sharing options to choose from. Simple link copy, social sharing including Twitter, Facebook, LinkedIn, and email, and transfer to mobile by using a QR-code where a user can forward the invite using all the options provided directly from their mobile device.
Engaging users with announcements
The Cello Referral Component provides a robust announcement feature to activate first-time referrers, keep the referral program top of mind, encourage repeat behaviour, and keep your users up to date with important updates.
Announcements can be customized based on the Referral Component integration option you have chosen. Anchor announcements to a specific menu item or choose to have them appear as toasts or banners.
Keeping users update with emails
Referral programs thrive on timely engagement. Knowing instantly when there’s activity tied to a referrals means your users can celebrate successes and continue to share more effectively. Whether it’s their first successful share, a brand-new signup or unlocking a new reward, email notifications ensure they never miss a beat in the referral journey.
Getting Rewarded
When users receive their first reward, they will be prompted to provide payment details and can select how they would like to receive their reward. They may also be asked to provide additional information if required to receive a payment in their specific country.
Reward Countries and Payout Methods
Cello supports a growing list of countries* where users can receive reward payments. Cello plans to continue expanding support for additional countries based on user feedback. Cello can be automatically hidden for users in unsupported countries by providing country information when integrating the Referral Component. This is recommended to provide the best experience for your users. Cello allows users to receive rewards via PayPal or Venmo payments. Additional payment options are planned based on user feedback.
All users are subject to the Cello Terms of Service and Privacy Policy and can access details through the links that are provided.
When linking a payout method, users provide their payout country and basic address details so Cello can issue credit notes and payout statements with the correct VAT and documentation treatment. Users can claim rewards as an individual or as a business; business claims may require a VAT number where applicable. Any additional tax or identity verification is handled by PayPal or Venmo as part of their own onboarding and compliance requirements.
Users can download credit notes / payout statements directly from the Cello Referral Component. If they have at least one reward, they will see a “Tax Information” link from the rewards tab under “Update Payment Details”. Users who no longer have access to the component can contact support@cello.so to receive their credit notes through a standard support process.
Supported Reward Countries: Australia, Austria, Bahrain, Belgium, Bermuda, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, Croatia, Czechia, Denmark, Dominican Republic, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guatemala, Hong Kong SAR, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Malta, Mauritius, Mozambique, Netherlands, Nicaragua, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States, Uruguay.