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Once you begin sending Cello referral update events, you’ll see them appear in your dedicated Slack channel thread. The specific events you receive and how to verify their accuracy will depend on the integration you’re using—whether it’s the Stripe or Chargebee webhook, the Cello API, or a combination of these.
Don’t have a slack channel or do not see your events?Contact your Customer Success Manager or Cello support at support@cello.so to get everything set up
Choose your integration type:
  • Webhook only
  • Cello API & webhook
  • Cello API only

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First notification:

After connecting the webhook (Stripe or Chargebee) and sending a test event, you will see the “First event received” message.First event received notification
StatusNext Step
Attribution IncompleteSend a test event containing the referral code (ucc) of the referrer and productUserId of the referee (new user)

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Missing referral code (ucc) or productUserId:

If the test event sent does not contain a referral code (ucc) or productUserId, then the below message will appear.Missing referral code (ucc) or productUserId notification
StatusNext Step
Attribution IncompleteMake corrections such that the test event contains both the referral code (ucc) of the referrer and productUserId of the referee (new user)

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After sending your first event with both referral code (ucc) and productUserId included:

You will see the following message confirming the test event contains these key pieces of information.Event with referral code (ucc) and productUserId confirmation

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All future events will appear as follows:

Future events display format
StatusNext Step
Attribution IncompleteContinue sending all applicable events as outlined in the webhook documentation

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Once we have received all required events, we will send you a message confirming attribution is complete:

StatusNext Step
Attribution IncompleteCoordinate an end-to-end test with your Cello CSM.
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