At Cello, we understand that there may be instances where automated referral attribution doesn’t work as expected. In such cases, our platform provides the flexibility to manually attribute referrals to ensure that your users receive the proper rewards for their efforts. This guide will walk you through the steps of manually attributing referrals within the Cello platform.

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When to Manually Attribute Referrals

  1. Technical Glitches: If you encounter technical issues or glitches that prevent automated attribution, manual attribution allows you to override these challenges.
  2. User Disputes: In cases where users claim they referred someone but the system did not capture it correctly, manual attribution provides a resolution path.
  3. Custom Scenarios: For unique situations or custom referral setups, manual attribution offers a tailored solution.

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How to Manually Attribute Referrals

  1. Customer gets cello_ucc of referrer from the Cello Portal and retrieves cello_ucc of referrer and new_user_id (former product_user_id) new user from their own system. If data cannot be found, please reach out to Cello.
  2. Customer adds cello_ucc of referrer and new_user_id (former product_user_id) ID of new user to the existing Stripe customer of new user in Stripe.
  3. Cello receives a customer.updated event from Stripe for the customer.
  4. If there were already paid invoices, please resend the past invoice.paid events of the new user to Cello. This can be done by:
    1. Go to the transaction
    2. Select the invoice.paid event in the feed at the bottom
    3. Click View event details
    4. Check webhook attempts and resend the event
Step 4a,b: Open invoice.paid eventStep 4c: View event detailsStep 4d: Resend past invoice.paid events

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Contact Support

If you encounter challenges or have questions during the manual attribution process, our support team is here to assist you. Reach out to us via support@cello.so with detailed information about the referral in question, and we’ll promptly assist you in resolving the matter.